Fantastic Feedback

Posted by: sara-jane

Our customer satisfaction results are back!

The results, which were collated between 1 April 2016 and 31 March 2017, give great insight to our customers experience and what they think of North Yorkshire Building Control Partnership.

Out of 256 respondents, 212 were very satisfied and 27 fairly satisfied with their initial impression of North Yorkshire Building Control Partnership.

When looking at the Very Good and Good ratings together the ‘Attitude of Staff’ ranked top at 93.75%, with speed of response to site inspection requests’ next at 91.41%.

Some of the comments received from our clients included:

“Very good and helpful interpersonal communication between Building Inspector, Builder and Customer’.

"Very efficient and responded promptly to all matters".

"Staff on phone very helpful indeed and very quick response times".

" Prompt response to attend on site with helpful and detailed advice given to builder"

“I felt that the Building Inspector was invaluable.  So much more than a simple ‘Inspection Service’.  He was always accessible and approachable and willing to pass on his experience and expertise in a professional manner to ensure that any works were completed to the standard that he required”.

“Very impressed with the level of service from start to finish.  Helped us to navigate our way through a process we had not been involved with before”.

Robert Harper Head of Building Control at NYBCP, said “this feedback demonstrates the dedication and hard work of everyone at North Yorkshire Building Control Partnership.  We have always been committed to excellence in everything we do and committed to continuous improvement. Customer feedback is invaluable in assessing how we are doing and these results confirm that a high quality service is provided by the partnership. Many thanks to everyone who took the time in responding to our survey and to all staff at NYBCP for their great work.”