Complaints Procedure

In the first instance all complaints should be sent for the attention of the Head of Building Control to the Partnership’s Headquarters at Easingwold.

Depending on which local authority area the complaint is in, please select the relevant authority and follow their complaints procedure.

  • Hambleton District Council

    Hambleton Area Complaint

    You can make your complaint in the following ways:

    • using an online form
    • by telephone
    • in person at any of the Councils offices including the Partnership office
    • in writing
    • by e-mail to enquiries@nybcp.org
    • through your District Councillor
    • by requesting or downloading a copy of the Complaints Procedure Form from your relevant Council, complete and return the form

    In the first instance please send the complaint to the Partnership's address.

    Please try to include as many details as possible including dates, times, the nature of the complaint, any officers involved and whether you feel the complaint is as a result of direct discrimination. A friend or relative can act on your behalf if you wish. When making the complaint, please ensure you keep details of who you made the complaint to, again including dates and times if possible.

    What do I do if I am not happy with the outcome of my complaint?

    Go to 'Taking it Further' section of Hambleton District Council's Complaints procedure available from Hambleton District Council directly or downloadable on their website.

     

  • Richmondshire District Council

    Richmondshire Area Complaint

    You can make your complaint in the following ways:

    • using an online form
    • by telephone
    • in person at any of the Councils offices including the Partnership office
    • in writing
    • by e-mail to enquiries@nybcp.org
    • through your District Councillor
    • by requesting or downloading a copy of the Complaints Procedure Form from your relevant Council, complete and return the form

    In the first instance please send the complaint to the Partnership's address.

    Please try to include as many details as possible including dates, times, the nature of the complaint, any officers involved and whether you feel the complaint is as a result of direct discrimination. A friend or relative can act on your behalf if you wish. When making the complaint, please ensure you keep details of who you made the complaint to, again including dates and times if possible.

    What do I do if I am not happy with the outcome of my complaint?

    Go to Stage 3 of Richmondshire District Council's Complaints procedure available from Richmondshire District Council directly or downloadable on their website.

  • Ryedale District Council

    Ryedale Area Complaint

    You can make your complaint in the following ways:

    • using an online form
    • by telephone
    • in person at any of the Councils offices including the Partnership office
    • in writing
    • by e-mail to enquiries@nybcp.org
    • through your District Councillor
    • by requesting or downloading a copy of the Complaints Procedure Form from your relevant Council, complete and return the form

    In the first instance please send the complaint to the Partnership's address.

    Please try to include as many details as possible including dates, times, the nature of the complaint, any officers involved and whether you feel the complaint is as a result of direct discrimination. A friend or relative can act on your behalf if you wish. When making the complaint, please ensure you keep details of who you made the complaint to, again including dates and times if possible.

    What do I do if I am not happy with the outcome of my complaint?

    Go to Stage 2 of Ryedale District Council's Complaints procedure available from Ryedale District Council directly or downloadable on their website.

  • Scarborough Borough Council

    Scarborough Area Complaint

    You can make your complaint in the following ways:

    • using an online form
    • by telephone
    • in person at any of the Councils offices including the Partnership office
    • in writing
    • by e-mail to enquiries@nybcp.org
    • through your District Councillor
    • by requesting or downloading a copy of the Complaints Procedure Form from your relevant Council, complete and return the form

    In the first instance please send the complaint to the Partnership's address.

    Please try to include as many details as possible including dates, times, the nature of the complaint, any officers involved and whether you feel the complaint is as a result of direct discrimination. A friend or relative can act on your behalf if you wish. When making the complaint, please ensure you keep details of who you made the complaint to, again including dates and times if possible.

    What do I do if I am not happy with the outcome of my complaint?

    Go to Scarborough Borough Council's Complaints procedure to appeal against the decision and have it reinvestigated - available from Scarborough Borough Council directly or via their website.

  • Selby District Council

    Selby Area Complaint

    You can make your complaint in the following ways:

    • using an online form
    • by telephone
    • in person at any of the Councils offices including the Partnership office
    • in writing
    • by e-mail to enquiries@nybcp.org
    • through your District Councillor
    • by requesting or downloading a copy of the Complaints Procedure Form from your relevant Council, complete and return the form

    In the first instance please send the complaint to the Partnership's address.

    Please try to include as many details as possible including dates, times, the nature of the complaint, any officers involved and whether you feel the complaint is as a result of direct discrimination. A friend or relative can act on your behalf if you wish. When making the complaint, please ensure you keep details of who you made the complaint to, again including dates and times if possible.

    What do I do if I am not happy with the outcome of my complaint?

    Go to Stage 2 of Selby District Council's Complaints procedure available from Selby District Council directly or downloadable on their website.