Our Values

  • Excellence in client services
  • Delivering competitive high quality, professional services
  • Being innovative in all aspects of service delivery and in the use of technology
  • Respecting our employees and responding to their training and development needs
  • Honesty, integrity and high ethical standards
  • Respecting our partners/suppliers and their diverse needs and expectations
  • Promoting a sustainable environment

Our Vision

To be the leading Building Control service within the UK by 2020.

Our Mission

To deliver for our clients and other stakeholders a high quality, competitive Building Control service.

Our Ethics

We are committed to:

  • Honesty and observance of the law
  • Avoiding conflicts of interest
  • Fairness in providing and marketing our services
  • Fairness in supplier relationships and purchasing practices
  • Avoiding corrupt practices
  • Political neutrality
  • Confidential use of information about others
  • Professional use of the organizations assets, resources and property
  • Protection of proprietary information
  • Transparency in pricing, contracting and billing

Our service targets

  • 90% of full plans checked within 10 working days
  • 95% of Building Notices accepted within 2 working days
  • 100% of full plans approved within statutory time limit of two months
  • 92% of full plan applications to be approved first time
  • 98% of site inspections undertaken on day of request
  • 95% of completion certificates issued within 5 working days of satisfactory completion
  • 90% of dangerous structures inspected within 2 hours of notification
  • Achieve 95% response rate to complaints, in accordance with the Partnerships complaints procedure
  • 90% of customers consider the service to be good/very good